Tuesday, 15 January 2019
A STORY ABOUT IMPROVING ENGAGEMENT AND PERFORMANCE
Charlie is tasked with improving the performance of his team and given a set of KPIs (Key Performance Indicators) as a guide to what must be improved. The problem is that Charlie doesn’t know the current score, how often they are assessed or what the target score should be.
The other problem is that his colleagues don’t know what these measures are or how their processes or behaviours effects the scores or their rewards and recognition at the end of the year.
Is Charlie likely to be a KPI – Key Person of Influence?
Sam has agreed the KPIs with his team who are all keen to show what they can do, month by month, in Jan, Feb, Mar to December to improve their scores. They have also agreed a really simple and objective way to measure what is important (and not waste time measuring things they cannot control or don’t matter). They publish these scores and take 15minutes each month to review what went well and what didn’t and what they might do for next month.
Is Sam likely to be able to learn from successes and failures, in Jan, Feb, Mar to Dec leading to overall improvement?
I am a fan of short stories because they are easier to follow than theory and if it is too long you won’t read and won’t remember. If you would like to share your ideas or experience get in contact and I’ll buy you a coffee.
Posted by timhjrogers at 06:59