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CASE STUDY
We are working with a commercial business to create a performance dashboard of their key activities.
ACTIVITY
Working with our Sponsor and identified stakeholders we have identified service expectations (needs) and key performance indicators (measures) and set-up the reporting tools (database) and habits (logging information) to be able to produce daily, weekly, monthly and quarterly reports for the team, department and business.
OUTCOME
The key outcomes include better alignment of resources to key priorities for the business and an improved understanding of workload and issues. Timely reporting accelerated action greatly helps the kaizen process of continuous improvement.
BENEFITS
The overall benefits include consensus on priorities and an improved collaborative focus on team outcomes rather than individual inputs.
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