Sunday, 17 May 2020

CASE STUDY: PROCESS MAPPING AND KNOWLEDGE MANAGEMENT

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CASE STUDY
We are working with a technology business to review, improve and document their key processes.

ACTIVITY
Taking a coach-facilitator approach we had a series of meetings to document process and the create an interactive tool which allowed them to ‘click’ on a process map and access further documentation including service and training records.

OUTCOME
The key outcomes included better coordination and understanding within the team and a clear, consistent and communicated approach for key processes.

BENEFITS
The key benefits include improved morale within the team (everyone knows what they are doing) and better appreciation of the procedure by customers/clients (confidence that the process will deliver the result).

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