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We are working with a technology business to review, improve and document their key processes.
Taking a coach-facilitator approach we had a series of meetings to document process and the create an interactive tool which allowed them to ‘click’ on a process map and access further documentation including service and training records.
The key outcomes included better coordination and understanding within the team and a clear, consistent and communicated approach for key processes.
The key benefits include improved morale within the team (everyone knows what they are doing) and better appreciation of the procedure by customers/clients (confidence that the process will deliver the result).